If I want to place the order, what is the procedure?2023-06-06T08:36:25+00:00

Here is the order procedure for your reference:

Sending your request → Quotation(24 hours) → Confirm quotation(1-2 days)→ Sampling(5-7 days)→Samples test(Approval) →Confirm order for bulk production(2~3 weeks)→Quality Checking→Packing →Shipment.

How to ship the goods to me?2023-06-06T08:25:34+00:00

The goods can be shipped by your own forwarder.

If shipping the goods by your own forwarder, please let us know your forwarder’s contact info. here in China, so we can prepare the shipping documents for customs clearance.

If you don’t have a forwarder, we can ask our forwarder to check the shipping cost for you.  Our forwarder can ship the goods by Express (DHL/FedEx/UPS etc.), by air, by sea, or by train (to EU.).

If I can’t provide the drawing, can you check the cost for me?2023-06-06T08:18:38+00:00

Yes, we can check the cost for you even if you can’t provide the drawing.

Our technician may need to know some details about our requirements, such as cable length, wire gauge, color, connector type, quantity, etc.

Or you can send some images of the product you have, it will help our technician to understand your needs, too.

If you have a sample, you can send it to us, that will be helpful, too.

Is it safe to plug and unplug a D-Tap cable while the equipment is powered on?2023-05-05T02:38:11+00:00

It is generally not recommended to plug or unplug a D-Tap cable while the equipment is powered on, as this can cause a power surge that may damage the device.

Are D-Tap cables compatible with all camera brands?2023-05-05T02:37:34+00:00

Most cameras and devices that support external power input through DC-IN jack connectors are compatible with D-Tap cables.

Can I customize the length of a D-Tap cable?2023-05-05T02:36:52+00:00

Yes, as a manufacturer, we can offer customized D-Tap cables to meet specific customer needs.

Please let us know the wire gauge, length you need, we will check the cost according to your design.

What is a D-Tap cable?2023-05-05T02:35:01+00:00

A D-Tap cable is a type of power cable that connects a battery system to various devices and accessories, typically used in the film and video production industry.

How to Choose the Waterproof Connector?2023-02-01T07:49:51+00:00

To choose the waterproof connector for your application, it needs to know your work condition first, such as work voltage, max current, cable’s outer diameter, poles, etc.

If you can’t find the waterproof connector from our website, please email us your requirements, our technician will check the best solution for you.

What is the packing?2023-02-01T07:41:36+00:00

We pack the goods in neutral way. PE Bag & carton without logo.

If you want to have a customized package, we can provide according to your needs, too. But there will be MOQ and some additional costs.

If I want to put my logo on the Product and Package, is this OK?2023-02-01T07:39:06+00:00

Yes, we can put the logo on the product or package according to the client’s needs.

You can send the logo design to us, and let us know how to put the logo, we will arrange this for you.


Do you give discounts with large quantities?2022-03-16T06:22:14+00:00

Sure, more order, more discount.

I just want to test your samples, can I own your samples locally?2022-03-16T06:21:52+00:00

We need to know where are you from first, and confirm with our partners. Usually, The sample will be sent from our company.

How about my product’s packing, can I use my own logo?2022-03-16T06:21:27+00:00

We will use our regular packing if the clients have no special requirements.

We accept client’s logo and packing design, but the cost will be at buyer’s side.

Can you accept online payment, like paypal etc?2022-03-16T06:25:58+00:00

Our payment term is T/T (Wire transfer).

Paypal is only accepted for a Sample or small amount of payment at the moment. It is a new thing here, and China’s financial policy is a little strict to foreign third pay parties.

Can I have the sample?2020-12-16T08:46:55+00:00

Sure, we are glad to provide the sample for your testing first. Most of our sample are available. But the freight cost of the delivery for the sample is at buyer’s side. Kindly understand.

What is the lead time?2022-03-16T06:20:05+00:00

For connectors, it is available in-stock usually.

For cables, we can have the goods ready within 7-10 days.

Ps, please confirm the lead time with our sales when you place the order, since the inventory and production plan may change at different times.

What is the payment method?2020-12-16T08:46:15+00:00

We accept T/T(Wire transfer), Western Union, and Paypal. Please feel free to contact our sales team for our bank information.

What is IP68?2020-12-16T08:47:26+00:00

It is known as IP rating, which is used to define levels of sealing effectiveness of electrical enclosures against the intrusion of solid objects (including body parts like hands and fingers), dust, accidental contact, and water in mechanical casings and with electrical enclosures.

IP 68 rated as “dust tight” and protected against complete, continuous submersion in water.

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